Taylora

Data-driven training platform for the sales network

Our Solution

Chiron developed the data-driven infrastructure of the Taylora platform, integrating ETL pipelines in PySpark for aggregating consumption data. The data flows were connected to internal reporting systems, enabling multi-level analysis across users, courses, and geographic areas. Behavioral profiling models and interactive dashboards were implemented using BigQuery and Data Studio, on an AWS infrastructure orchestrated with Kubernetes and Terraform.

Results

The new platform provided a centralized view of training data, reducing KPI analysis time from days to just a few hours. The personalization of learning paths increased engagement rates and improved training effectiveness. Taylora is now a scalable, replicable, and data-driven platform, ready to be extended to other business applications.

Starting Point

A major telecommunications group needed to optimize the training of its sales network, composed of hundreds of agents. The goal was to create a centralized video-training system capable of collecting usage data and providing real-time insights to personalize training paths.